The hereby Terms and Conditions of Use and Services are meant to rule the use of the Comète.io website available at https://www.comete.io and the services made available on the website by Frontbox and the Comète application. By the following terms, Frontbox grants a right of use of the Comète application available either on the Comète.io website or at the subdomain attributed to you, which is a set of application services in Software as a Service (SaaS) mode to its clients. Consultation of this website and use of its services and the Comète services is subject to acceptance and compliance to the entire following Terms and Conditions of Use and Services. The fact of consulting this website or using its services or the Comète services implies your consent and acceptance to the hereby Terms and Conditions of Use and Services.
Within these Terms and Conditions of Use and Services, the use of the following words mean:
This Website is edited by Frontbox, Société par Actions Simplifiée au capital de 1 083,00 euros, immatriculée au Registre du Commerce et des Sociétés de Paris sous le n° 814 764 981 00019, ayant son siège social au 53 rue Saint Antoine 75004 Paris, France.
This Website is redacted by Victor Arfi, chief editor. Contact: email@example.com
This website is hosted by OVH, Société par Actions Simplifiée au capital de 10 059 500 euros, dont le siège social est situé 2 rue Kellermann, 59100 Roubaix, France (https://www.ovh.com).
While you are on this Website, we may collect some of your data. This data is collected on a client’s data file created by Frontbox. Because this file is composed of personal data, your data is processed within the framework of our authorization delivered by the CNIL on June the 30th of 2017 under the file number 2079381v0. In accordance with article 39 and following of the n°78-17 of the 6th of January 1978 modified law, you are hereby informed that we automatically process your collected personal data. This data may be used for purpose of easing your circulation on this Website, and for statistical purpose. You have a right to oppose, rectify, oppose and suppress the collection of your data at any time. You can exercise your right by contacting us at firstname.lastname@example.org or by mail at Frontbox, 53 rue Saint Antoine, 75004 Paris. You must justify of your identity. For more information: https://www.cnil.fr/fr Some of your data may be transferred to one of our subcontractor. Your banking data may be transferred to Stripe, our secured payment subcontractor. More info at https://stripe.com/fr/privacy We also use the services of Google Analytics. For further explanation, read the next section. We may transfer your data in accordance with our legal obligations, to answer a request of authorities, provided the request is duly motivated and legal. When you are asked to provide data, we indicate whether they are mandatory or optional.
The elements on Comète and this Website, including its own structure, are protected by intellectual property rights. This concerns brands, photographs, texts, comments, illustrations, pictures (animated or not), video sequences, sounds or any software used to make them work. These elements are either the property of Frontbox or have been authorized by their respective owners. Any reproduction or representation of this Website, its infrastructure or its elements, through any technical means and without authorization from Frontbox is a forgery according to article L335-1 and following of the Code de la propriété intellectuelle.
You hereby authorize us to use your corporate name, brand and / or logo as a reference for promotional purposes related to our services on our Website. The use you authorize consists in the reproduction of your name and signs to indicate that you use our services. We solely use your signs as a mean of promotion to future or potential clients. If you are opposed to this use, tell us at email@example.com indicating that you oppose to the use of your signs for this purpose.
This Website may contain hyperlinks pointing to other Websites not edited by Frontbox. When using such a hyperlink, you leave this Website and we cannot be held liable anymore, neither directly nor indirectly, if the pointed websites do not follow the applicable legislations.
Hyperlinks pointing to Comete.io from other websites may be created. You should always open a new tab when entering this Website from a hyperlink. We do not waive our ability to claim our rights and require the suppression of a hyperlink pointing to our Website that we deem contrary to the object of this Website.
During your consultation of this Website, we may collect some of your data. Collected data is stored inside our Client’s data file, approved by the CNIL as mentioned. This process complies with the applicable legislation.
Parts of your data is automatically collected, such as your IP address or your operating system. Other parts you transfer us by your own will. These are all the information required at your registration on this Website, mandatory and / or optional, but also at the payment. The following list is not exhaustive: First and last name, or company name for a moral person; Email address; Password; Banking account data. We do not have access to your banking data. Our secured payment subcontractor, Stripe, is the data processing manager in this case. Stripe collects your data only for payment purpose.
We respect your private life when collecting your data, according to the French and European legislation. Your data is processed within the framework of the authorization delivered by the CNIL on June the 30th of 2017 under the file number 2079381v0. The data collected during your inscription to this Website is processed for purpose of: Management of your access and circulation on this Website; Management of Clients, visitors and prospects file; Management of client’s and visitors’ data and promotional offers; Confirmation of registration and other account notifications for modifications of terms and services management; Commercial E-prospection; Billing and payment management; Litigation related to the Website and the use of the services management; Legal obligations management. Collection of your data is required and mandatory to access our services. We will indicate which parts are mandatory and which parts are optional. The data automatically collected during your presence on this Website is processed for purpose of: Management of your circulation on this Website and use of its services; Analysis and statistics of use of the Website and its services; Promotional offers elaboration; Billing and payment management; Litigation related to the Website and the use of the services management; Legal obligations management. We do not collect your data for any advertising purposes for or from third parties.
We do not sell, lend or lease your data for third parties’ earnings. The collected data is disclosed to our staff members and services mandated of control such as the Commissaire aux Comptes. Disclosure is strictly restrained to the exercise of their missions. Some of our subcontractors may access some of your data: Google Inc. for purpose of their service Google Analytics; Stripe Inc. for purpose of their secured payment services. See related sections for more information. We do not transfer your data without your consent. However, please be informed that acceptance and consent to these Terms and Conditions of Use and Services materializes your consent to this transfer. Notwithstanding the previous amendment, we may have to transfer your data to the authorities. This is strictly subordinate to a formal request conforming to the applicable legislation, duly motivated, in the only end of fulfilling our legal obligations. We may also transfer some of your data to a debt collection agency if you fail to pay for our services.
We value your data as much as you do. For this reason, we take every precaution and every organizational and technical measures appropriate to preserve your data’s safety, integrity and confidentiality, to prevent any unauthorized access, fraudulent use, loss, modification or destruction of your data. We therefore use a secure payment system in accordance with the state of the art.
a - Clients and prospects data Account related data is will not be kept for longer than the contractual relationship, as the purpose of the data collection. Termination of the contract will result in the suppression of the related data. However, data necessary to prove the anterior contractual relationship or any existing right will be kept for the legal duration attached. Prospection data is kept for a maximal duration of 3 (three) years, starting from the date of collection or last contact from the prospect. At the term of this duration, we may contact you to enquire about your wish to keep receiving commercial proposition from Us.
b - Statistics, frequentation and attendance data Statistic, frequentation and attendance data of this Website is not kept for a duration exceeding 6 (six) months. Data is stored by the host identified in the Legal mentions, for the sole duration necessary to achieve the purpose of collection. After the purpose is achieved data is stored only for statistical purpose, free of commercial purpose.
c - Banking data We use a secured payment subcontractor, Stripe. During the payment, Stripe processes your banking data, such as your credit card or bank account number., from the pop-up automatically opened by the service. Your data will then be kept for the whole duration of the contractual relationship if you authorize it. If you do not authorize this data to be kept, check the relevant checkbox. Then, your data will only be kept for the duration of the relevant payment operation. Your visual cryptogram IS NEVER KEPT FOR A DURATION EXCEEDING THE PAYMENT OPERATION. We cannot use or access your banking data outside the use of Stripe’s services. In any case, data proving a transaction is kept as evidence material in case of dispute. The relevant data is stored in intermediary archives for the duration mentioned by the article L133-24 of the Code monétaire et financier: 13 months from payment, expandable up to 15 months for deferred debit card.
d - User’s rights applications data When exercising your right to access, rectify, oppose and suppress, we may have to collect your identity papers. For the exercise of your right to access or rectify, your data is kept for a legal duration of 1 (one) year. For the exercise of your right to oppose or suppress, your data is kept for a legal duration of 3 (three) years.
e - Litigation management data To exercise our right in case of litigation, we may have to collect data regarding the identification of the persons in question, victims and other witnesses, and other data related to any infringement, conviction or safety measure. This data will not be kept for a duration exceeding the achievement of the purpose of their collection.
You have a right to access, rectify, oppose and suppress granted by articles 39 and 40 of the n°78-17 January 6th of 1978 modified law. You can exercise your right at any moment by contacting us either at firstname.lastname@example.org or by mail at Frontbox, 53 rue Saint Antoine, 75004 Paris. You must justify of your identity.
Registration to the Website is free of any fee and open to all capable physical person of full age and moral person. Registration implies full acceptance and consent to the Terms and Conditions of Use and Services. Registration requires the fulfilling of our registration form. Thus, we will collect your data. You certify the accuracy, integrality, and sincerity of your data. The concerned data consists in at least: Your first and last name, or company name for a moral person; Your email address, which will be used as your login; your password, which you will chose at this moment; Your postal address. If your situation is subject to posterior alteration, you must update your data from your personal space on the Website. We are not responsible for any error in your data resulting from a mistake of your data input or unregularized modification of your situation. The use of the account is personal to the client or the employees in case the client is a moral person. Any person trying to deceive, cheat, use fraudulently, generate fraudulent or unfair benefits by use of our Website or services can and will be prosecuted.
We try our best to maintain access to the Website at every hour every day. It is however impossible to guarantee an uninterrupted access in every circumstance. The Website can be subject to various breakdowns, attacks, intervention destined to maintain its functioning, hazards related to the use of the internet network or other external circumstances out of our control and cases of force majeure as per article 1218 of the Code civil provisions. As simple editor of the Website, Frontbox does not guarantee the availability of the Website, transmission reliability and response time and quality performances. We cannot be held liable for the unavailability of the Website. We may also choose ourselves to interrupt the access to the whole or part of the Website, without prior notice or compensation. You hereby waive to hold Us liable for our choice to interrupt access to the Website and the services as it is can be necessary to maintain a secured access to both the Website and the services.
After registration, you are granted access to a personal account on the Website. You may access your account at https://www.comete.io by entering your login and password, authenticating yourself. You can change your password and your account’s information at any moment through the personal settings of your account by following the instructions. If you lose or forget your password, you can reinitialize it from the Website by following the instructions. A new password will be sent to you at the email address you have registered. The combination of your login and password must be kept confidential. Confidentiality is your responsibility. You must not communicate, lend, lease or sell your login and password to anyone else exterior to your team or company. Violating this amendment exonerates Frontbox from any liability related to a fraudulent use of your login and password. Contradiction with the previous amendment is exclusive to any liability of Frontbox related to a fraudulent use of your information.
When you log in on https://www.comete.io by entering your login and password, you access your account and your services on the Website. You can review your account’s information and modify in case of any kind of change, and manage your subscriptions and bills. You can contract with us from the website to use the services of Comète. Comète enables employees to give feedback on their applications in a fluid and collaborative way. This results in the involvement of the users in the continuous improvement of their tools, and enables the owner of the product to accelerate the decisional process thanks to the analysis we perform on the feedbacks. Connection to the Comète application, once you have inserted the plugin to your website or application, is made either by Single Sign on (SSO) on the website Comète.io or on a subdomain of Comète.io, either by using your login and password on Comète.io.
Pricing of the services of the application Comète vary according to the various pack proposed on our Website. If you subscribe to the FREE PACK, you access the features detailed in the pack contents on the Website. If you subscribe to one of our two PAYING PACKS, you access the various features detailed in the packs contents on the Website. We may alter our prices later. Any pricing modification will be enforced starting from the date of the modification. Any started contract will not be altered. The date of your order attests of your contract, which will not be altered.
We may make you promotional offers. These offers may lead to a change in your subscription at the end of your promotional subscription.
Payment is achieved by credit card or by transfer, by the secured payment platform made available by Stripe, to whom we entrust our payment operations. According to our engagements listed in article 5, your banking data is directly collected by Stripe, without us having any access. Clicking on the payment button on the Stripe page binds you to pay.
We confirm your orders by email at the address you have registered for your account, and on your account. please keep in mind that any automated recording system can be considered as a valid evidence of the nature, content and date of the order. The information you register in your order must be accurate and are binding. We are not responsible for any mistakes in your registering of your orders.
In case of late payment, late penalties are due ex officio to Frontbox. These penalties amount to 3 (three) times the legal interest ratio at the day of the service provision, relative to the total price of services. Because these penalties are due ex officio, no formal notice is required.
The duration of the subscription to the services of Comète is indicated in the content of the selected pack. The use of the FREE PACK starts at the formal acceptance of the present Terms, and terminates when the client chooses to terminate his account or upgrades to a PAID PACK. The duration of the use of the PAID PACKS starts at the payment of the subscription, and ends at the end of the period mentioned in the content of the pack. Without express termination of the contract, account setting preventing such parameters by not clicking the checkbox enabling your data to be kept, or pricing modification, your subscription is automatically renewed at the end of the current subscription. The automatic renewal of your subscription authorizes us to debit the price of your new subscription. You are notified of the renewal by email and the bill is added to your account.
If you want to access a service PACK superior to the one you have subscribed to, you will benefit from its features when you upgrade your services. The anniversary of the contract will and the price you already paid will not be affected, but the next term will in the following way: - The next subscription will be upgraded to the price of your new service PACK. - The proportion of the price over your period of use of your new subscription to your new pack will impact. - The proportion of the price of the initial PACK of services over the period of termination in favor of your new PACK is deducted to the sum of the two previous amounts. The total amount of this subscription is equal to the price of your new PACK plus the proportion of the price of the PACK you have used, with the deduction of the proportion of the price of the initial PACK you have not used. Next subscription will then amount to the sole price of your now actual subscription. However, if you choose to terminate your contract after having upgraded a started subscription, you will have to pay for the proportion of your use, as any started subscription must be paid for. In the same manner because every started subscription must be paid for, if you choose to downgrade for a cheaper PACK of services before the term of your subscription, the price of your paid subscription will not be impacted. You can keep using the PACK you have paid for until the term.
Articles L22-18 to L221-29 of the Code de la Consommation grants consumers a right of withdrawal during the 14 days following online orders. To exercise your right of withdrawal, you must notify us of your decision by using the form made available HERE. Notification of your decision must be sent within the 14 days following your order to be valid. We will refund the price you paid, minus the costs of the proportional costs relative to the duration you used our services until exercising your withdrawal right. Note that once you send us notification, you are prohibited of using our services. Unless you expressly demand otherwise, we will refund you using the exact same method of payment you used. You are hereby notified that the acceptance and consent to the Terms and Conditions of Use and Services implies your formal consent to the beginning of our services.
You may choose to terminate without prior notice your contractual relationship. To do so, please contact us at email@example.com or use your account. Any started payment will not be refunded.
The following amendments list the conditions in which you may access the services in Software as a Service (SaaS) mode of the application Comète. Paying the price enables you, as a client, to access via the use of the network internet the services displayed by the application Comète. Comète enables employee to give feedback on their applications in a fluid and collaborative way. This results in the involvement of the users in the continuous improvement of their tools, and enables the owner of the product to accelerate the decisional process thanks to the analysis we perform on the feedbacks. This contract does not result in any assignment or license of use for the application or any software within its code. It is a contract of services in SaaS mode, which includes a right of final use of the application services of Comète. Your right of final use does not enable you to provide an access to the services to a third party to your company.
Before buying Comète, you must make sure your equipment is compatible. Comète runs on your computer from a browser up to date. You just need to insert the plugin within the code of your website or application to enable Comète to access it. Comète connects to your existing ticketing tools. At your request, we can provide both technical and financial conditions for the establishment of a training to the use of the application service.
We oversee all the maintenance operations of Comète. You will benefit from the evolution of the services and their maintenance. The evolutions will not result in any downgrade of the features and performances of Comète. The use of any modification to Comète will be subject to the present Terms. Be advised that the maintenance operation may cause temporary interruptions of the services. You will be notified before maintenance operation begin, and will be informed as possible on the duration of the interruption of the services. During the maintenance operations, we will correct the anomalies of Comète as fast as possible. If you notice any anomaly, please notify us so we may act as soon as possible. Email us at firstname.lastname@example.org and join a description of the anomaly, and the specification of your operating system. We will not be liable for any non-notified anomaly, if you do not cooperate with us during the maintenance operations, if you have modified the application without our consent, if you have used it in contradiction with the present terms, if you run Comète on incompatible equipment, in case of failure related to the internet networked exterior to our will in case of degradation of your equipment or in case of force majeure.
Access to the Comète application and the right of use of its application services is granted solely for your benefit from your computers and / or portable computers. The right of use granted to you aims at giving you an access 24/24h 7/7 days (holidays included), at the exclusion of the operations of maintenance, update, or unavailability caused by reasons external to Frontbox. We cannot guarantee the availability of the services at any time and under any circumstances due to the hazards implied when using the internet network. Hazards may lead to an interruption of the services, without holding us liable. Access to the services for you and your users must be exercised in compliance with the procedure set up by Frontbox. After inserting the plugin within the code of your website or application, open the browser of the company’s computers. You and your users can access the application by connecting to Comète either by Single Sign On (SSO) on Comète.io or a subdomain of Comète.io, either by using the confidential login and password on the Website.
Once your account on the Comète application is created and the plugin is inserted, you can invite your users and designate administrators for your team. To invite users to participate to your projects on Comète, you must register from Comète’s back-office platform the email addresses of the users you wish to invite within your team. They will receive an email inviting them to access Comète as users. Users can give feedbacks ad participate to those left by other users. To designate an administrator on a project, you must register from Comète’s back-office platform the email addresses of the users you wish to designate as administrators. The administrators oversee the projects of which they have been designated administrators and dispose of the related commands, in addition to their user account. Whether they are administrators or users, for their first connection the people you invite on Comète will have to create their account. They must therefore register their login (first and last name) and create their password, which are personal and confidential. For their ulterior connections to Comète, these login and password will enable them to access their account.
You authorize Comète to use the collected data in a factual and anonymous way for analytic purpose related to its services. Data is collected during the time you use Comète at your initiative and relatively to the services of the application. The data is stored in France on the servers of OVH on their sites. For more information, go to: https://www.ovh.com/fr/support/mentions-legales/
When using Comète, the application will process the data collected over your employee users related to your website or application. Processing this data is necessary to the analytical features of Comète: the analysis of the data by Comète allows it to give your information about the relevance of a feedback or the ration of necessity of a decision. The data collected is and remain your sole property, and is only processed in the framework of Comète’s features, always with your consent. You may choose not to transfer us parts of your data. You may store the data you identify as sensitive on servers distinct from ours, at your entire discretion. Because the data remains your property, you are responsible for your use of Comète. We are your subcontractors in the processing of your data, of which you are the processing manager. You are responsible for the quality, lawfulness, relevance and property of the data you transfer us. Our liability can therefore not be held if you were to transfer us illicit data, in contradiction with public order, or in contradiction with your needs.
When using Comète, the application processes the data relevant to its features of your users. Some of the processed data may be personal. This data is collected and then transferred to us at your initiative, for purpose of your use of the services of Comète. You are therefore the data controller. The control over this data remains yours and we act as your subcontractor in this regard. You certify that you have fulfilled the requirements of the data controller mentioned in the loi n°78-17 du 6 janvier 1978 modifiée, relative à l’informatique aux fichiers et aux libertés. Considering your obligations, you are responsible for the exercise by concerned persons of their demands, plaints, and reclamations concerning the collect and process of their data.
We oversee the security, integrity and confidentiality of the data you transfer us during your use of Comète. To ensure your use of our services is safe, we take every precaution, organizational and technical measures necessary to prevent third parties form having access to your data, fraudulent uses, loss, modification or destruction of your data. Comète was built following the principle of privacy by design, to comply with the needs of the most demanding companies in terms of security and SLA. In case of security breach of any nature, we will as soon as possible notify you and the competent authorities.
When your contract of use of the services of Comète comes to an end without renewal or is terminated, you can ask for the restitution of the data you have transferred us. This restitution is available on simple demand, without any fee. Your demand must be done by registered letter with acknowledgement of receipt. In the 20 (twenty) working days from the reception of your letter, we operate the restitution of your data in a standard format, readable without difficulties. You must nevertheless cooperate with us to ease our obligation. To render this amendment effective, we will keep your data for a period of 40 (forty) days from the termination of your contract. At the end of this period, in the absence of any words from you, your data will be suppressed.
Each party to the present contractual relationship renounces to hire or use, directly or through another person, any employee of the other party, without the other party’s express and anterior consent. This renouncement is valid for the whole contractual relationship and the 24 (twenty-four) months after its termination. Any party who contradicts this obligation will compensate the other party immediately after a simple request by the payment of a lump sum equals to 4 (four) times the gross monthly remuneration of the employee at the moment of his leave.
Your use of this Website, its services and those of Comète is subordinate to the compliance with the present Terms and Conditions of Use and Services. Any use in contradiction with the present Terms is exclusive of any liability of Frontbox in the event of a damage emerging. We reserve our right to seek compensation against any fraudulent user of our Website and services. THE FACT THAT WE DO NOT ACT IMMEDIATELY DOES NOT IMPLY THAT WE WAIVE OUR RIGHTS. We may take ulterior action, within the schedule attached to our rights. The violation of the present Terms and Conditions of Use and Services may result in Us terminating our contract with you. This termination does not require prior notice or indemnity, but a mere notification of termination sent by email. This termination is not exclusive of any damages and interests we might seek in justice.
We use every means at our reach to comply with our contractual obligations, in a way worth at least complying to the uses of our profession. Nevertheless, our obligations regarding your access and the security of your data cannot be considered as obligations of performance and thus remain obligations of means relatively to the hazards implied when using the Internet network. We decline any responsibility over third party acts, such as hacking, against which we have taken the disposition at our reach. We also decline responsibility over indirect harms (exploitation losses, commercial prejudices, customer and benefit losses, or to your image). For every direct harm attributed to our responsibility by a final judgment, the compensation you may ask for is restricted to the price of the subscription you duly paid to access the services of Comète.
We may at any time modify whole or parts of the Terms and Conditions of Use and Services without prior notice for the Website, services, application, and their exploitation, to comply with the legal framework. Such modifications may result in adding, modifying or removing terms. In case of modification, the Terms and Conditions of use and Services as modified and available on the Website are in application. Consulting the Website and using its services implies your acceptance and consent to the new terms. We recommend that you check frequently the Terms in application. We will notify you of any change in the Terms and Conditions of Use and Services by mail. Any changes will be indicated on this page, along with the date of entry into force. If you do not accept and consent to the new Terms and Conditions of Use and Services, you must cease using this Website, its services, and Comète.
We may at any time modify whole or parts of our Website, without prior notice, to comply with the legislation and adapt to new or existing features. In case of notification we will notify you by email and explain the modifications implied to you.
In the event of an amendment of these terms declared void, the rest of the terms will not be affected and will remain in force.
In case of dispute related to the Terms and Conditions of Use and Services, to the Website and its services, or to the application Comète, French Courts have sole jurisdiction over litigation, as jurisdictions of the establishment of the company Frontbox.
In case of dispute related to the Terms and Conditions of Use and Services, to the Website and its services, or the application Comète, French law will apply to any litigation, as the law applicable at the establishment of the company Frontbox.
For any question related to the Website, its services, Comète or the Terms and Conditions of Use and Services, contact us:
By email at email@example.com
By mail at Frontbox, 53 rue Saint Antoine, 75004 Paris
Terms and Conditions of Use and Services last updated: August the 29th, 2017
Your users give their feedbacks directly on their application and can participate to their colleagues’ feedbacks.
With Comète, your users can directly take and annotate a screenshot.
Comète's feedback analysis tells you if a feedback is relevant or not. We analyse among other things the users, their environment and compare them to our datas.
Give visibility to your users by showing them a global view on the next developments.
|Plans||1st project $0||Standard $49 Per project, per month||Entreprise Let's talk |
|For who ?||For anyone who wants use Comète for an unlimited period of time Sign up now !||Well, if you need more than one project :) Buy Standard||For companies who need strong commitment from us, compliant exports and customization. Buy Entreprise|
|Nb of users||Unlimited||Unlimited||Unlimited|
|Nb of Feedbacks||Unlimited||Unlimited||Unlimited|
|Intgrated user screenshots|
|OAuth with Google and Slack (soon!)|
|Integration to Slack, Jira..|
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|Integration to ServiceNow (and HPQC soon!)|
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|SAML-based single sign-on (SSO)|
|Compliance||Audit trace and Excel export for the last 7 days||Audit trace and Excel export for the last 7 days||Audit trace and Excel export since the begining of the project|
|Support||Standard||Priority support||24/7 with four-hour response time|
|Uptime||99% guaranteed uptime SLA|
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